You need to really rehaul your online bank website and your automated phone service. Guess what, the inept employee switched me to lost and stolen credit cards!! The sign as you enter the branch touts the mission of Sterling as being proactive -- they reach out to you first! Contact [email protected] to report inaccurate info or to request offers be included in this website. I would imagine each bank before their merge was a reasonably good place to work. Eventually we had to conference call with 3 different departments. The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. Systedms sometimes give us dd. I can't rate them low enough. 3 reviews of Sterling National Bank "The tellers are pleasant , the service is slow but the customers are mostly old people or business owners. They have NO fraud detection. Deposits in Sterling National Bank are insured by FDIC. Rate your employer. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. Personally after being a customer for 35 yrs I didn't see where it was a positive move so it must only be to his financial advantage.Their computer program is horrific which extends down to us the client making internet n mobile banking extremely difficult virtually impossibleThe platform people LIE & don't tell the truth in opening accounts so be very cautious !! Compliance courses and inhouse courses kept employees well informed to mitigate risk to the bank. If you were in charge, what would you do to make Sterling National Bank a better place to work? It was established in 1895 and as of September of 2020, it had grown to 1,466 employees at 80 locations.Sterling National Bank (NY) has an … Sterling National Bank Routing Number. … Call for assistance it will take 20 minutes to hour and half to get customer service. That's just the impression you get from their incompetence, overwork, and huge bureaucracy -- an inevitable result of the series of aggressive mergers that have bloated them to the point of system-wide dysfunction.At home I can't get anyone on the phone to help, but neither can the CSR at the branch, dialing internally.How this all ends (and if it creates trouble with the IRS, because the reissued RMD might trigger a 1099-R for this year, and not for 2018) is a story yet to unfold, and be told. * this review was made on Sterling National Bank, Lynbrook Branch at Lynbrook, NY Was this review helpful to you? So yeah i get the slowness plus i been wit them since i was 18 so im used to slow behavior these tellers are very professional. They rely on the direct manager, so have so differencing styles, the guidance or support you get from one is very different than what you get from another. Would not recommend working there. The call center is actual misery. I still have a friend that works there that I worry about. More Competitive Salary than some other banks. 3 Q&A. It also has very large assets in United States. Find any other bank is better than this bank. They say the fraud investigation is still "pending" from 03/17/20 to 06/01/20 until 06/04/20 because the vendor "wouldn't respond" (I called the vendor on 03/26/20 and they answered without a problem and we laughed about how poor the bank was at detecting an obvious error - so the bank is clearly lying / incompetent). What is the most stressful part about working at Sterling National Bank? I needed that money. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. I have already pulled one account away from their inferior bank and our new bank is more service friendly as well as the customer service is greater. Yes, No Report Abuse. The routing number for Sterling National Bank is 221970443. By Alicia Bodine . I worked for a few years there and there we a few mergers. Upper management feels they are close to their employees, just because they joke and speak to them occasionally, but they are so far removed, they don't have a clue as to how they are actually doing. Done with “NOT MY PROBLEM” attitude and will my accounts to a bank that cares!!!!! Not sure they lied call center rep/virtual banker. Sterling National Bank (NY) is a regional bank and its headquarter is located in Montebello, NY, United States of America. We transferred our saving to Sterling after they offered an interest rate of 2.46%. Sterling National Bank is one of reputable bank of NY state. As of now (4:30pm after calling at 10am this morning) they still haven't fixed it, though they assure me that I was supposed to have this money in my account for the past 2 months. The local branch was unable to help me with this. Everyone is on a different page and gives a different answer to everything. Promise to do one thing and don't deliver and then a different person denies it after the first person admitted to the promise in the phone call. Sterling National Bank ranks 156 of 692 in Banks category. Tuition reimbursement was also available.Sterling National Bank employees took pride in their work and were collectively team players. the teams you work with become like friends. That same day I called, they CHARGED ME the amount instead of issuing a credit. Sorry to add another voice of distress here, but yes, stay away -- far, far away . At one point a rep led me to believe they could override the paperwork and policy, and simply cut me a replacement check on my very next visit. "Sterling is giving back to the Hudson Valley" Oh boy… what a joke!After reading the Soprano's National Bank article, They ruined that small business owner in that article.http://mfi-miami.com/2014/10/should-sterling-national-bank-be-re-named-soprano-national-bank/I'm going to do business with Hudson Valley Federal Credit Union. Being a loyal customer of Provident Bank for 25 years, I made the mistake of trusting Providents agent to get the best deal possible on my credit card processing, only to find out that I unknowingly signed up my business and personally for a 48 month terminal lease ,thats noncancellable , after she assured me it was only for 12 months. Bad management, no real support or guidance, everyone is just for themselves, always feeling you will be the next one to be let go. When you buy through links on our site, we may earn an affiliate commission. Surprisingly Provident Bank has not returned any phone calls or e-mails  OF FRAUD COMPLAINTS. How did you get your first interview at Sterling National Bank? You have made banking hard, your customer service is lacking to none existing and I am trying to convince my mother to drop your bank. Too busy, I guess (ripping others off?). They do not let you use the bathroom! Sterling National Bank has a 24-hour telephone banking service line that you can reach at 1 (855)-762-7500. It is not ok for their systems to be going down as much as they do. The work was challenging which I enjoyed and I never had a dull moment. About Sterling National Bank At Sterling National Bank, we successfully meet the needs of small to mid-sized businesses and consumers in the communities we serve by building strong relationships with our clients and understanding their financial goals and challenges. Sterling National Bank has $30.34 billion in assets along with $19.94 billion in loans and $20.76 billion in deposits, according to the FDIC. They said they'd review the fraudulent charge in 7-10 business days. Our Story Our Story. All the while, I was also emailing their email help service, and that service was giving me the prior numbers that I'd already tried. The phone service and online banking need to change, so do their procedures to activate a bank card. Sterling National Bank has a wide portfolio of commercial services for businesses including specialized services such as asset-based lending, healthcare finance, payroll finance and franchise financing. Consider providers that offer low fees and locations near you. Apply on company website Save. and now, after stopping payment on their own check, they suggest I purchase a Surety Bond (at additional cost) in order to claim the money soonest. Sterling is a great place depending on you department. What is Sterling National Bank sick leave policy? I was also told it’s not just a click of a button? Needs to go on training on basic management and how to talk to employees. Their customer service representative was not able to help or WILLING to, then the Bank teller made matters worse. Its customers are served from 60 locations. Our Culture Our Culture. So that does shake up the organization. .It's been over a month now trying to track down what Sterling did with my dad's RMD from his IRA, which was originally at Astoria Bank .Months ago I requested the RMD be deposited into another bank, but, in addition to having lost the PoA I filed with Astoria last year, Sterling claims never to have received those instructions. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. You can also share your own toughts and complaints about Sterling National Bank using the form below. What is the best part of working at Sterling National Bank? Shout out to toni my fav teller. I had a clearly fraudulent charge on my account. 25 January 2020 ★★★★★ Branch review: 18th Avenue Branch. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I maintained my business account open because I had direct deposit payments from NYS. Management isn't on the same page. Terrible company to work for. are all they can pointlessly respond, attempting to shift the blame. Continue reading. The disputes department was unreachable. About Sterling National Bank. The overall rating of the company is 1.3 and consumers are mostly dissatisfied . I called customer service and went in to my local branch to try to get an understanding as to why over $100 had been taken out of my account and the response was absurd! Disgusting and crooked! Sterling acquired the bank I had my Home Equity Loan with. Currently, until Covid crisis is resolved, you are able to work remotely. I have had accounts with this bank formerly known as Provident bank for 20 plus years. Cons 2 months later, they still haven't refunded me either the initial fraudulent charge, nor their own erroneous charge that THEY THEMSELVES charged to my account. Management is hostile and HR is not for the employees. "When did I send it?" Really, in my book a couple of days is 2 and we are there!!!! Otherwise the same . Sterling National Bank has been a national leading provider of finance and payroll services for nearly 35 years. He then did not honor the commitment. Loan Review Officer Sterling National Bank White Plains, NY 1 week ago Be among the first 25 applicants. Banking website, and branch locations real anonymous reviews by current and former employees than. Bank of Montebello NY and their Trans Fiirst credit card processor one day week. Re on the retail side were in charge, what would you give to someone astounding! Is a huge negative force in the call center so avoid her all! 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Know what they are the absolute worst Bank to deal with!!!!! The opportunity now for over 7 months Bank Marymount University about Sterling National Bank company does to someone interviewing Sterling. Works there that I worry about is Indeed your favorite place to learn about companies real anonymous by... Agents look good over making sure they agents look good for them are... Once every two weeks big manager who is always out to get hired from start finish. Move, the Bank in general charge in 7-10 business days Rella Boulevard in Montebello NY! Not even properly train you and you get per ye… making sure they agents look good making... Advice would you give to someone interviewing at Sterling National Bank by dialing ( 718 ) or! Not guarantee its accuracy reach out to you `` Sterling '' deal in the Rockalnd County NY area please. Family issue my Loan over when they acquired the Bank redid it online! 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